Privacy Policy

We only collect information that helps us respond to enquiries, deliver client work, and improve our website. This includes:

• Information you give us directly — name, email address, phone number, company name, project details, and anything else you share through our contact form, booking form, or email.
• Information collected automatically — IP address, browser type, device type, referring page, pages viewed, and time spent on the site.
• Booking information — details submitted when scheduling a discovery call through our scheduling provider.
• Client project information — files, brand assets, credentials, and content shared with us during an engagement.

We use the information we collect to:

• Respond to enquiries, proposals, and discovery call requests.
• Deliver, manage, and support agreed project work.
• Send project updates, invoices, and service-related communication.
• Understand how the website is used so we can improve content and performance.
• Meet legal, accounting, and record-keeping obligations.

We do not sell, rent, or trade your personal information, and we do not use client project material for anything other than the agreed engagement without permission.

Our website uses cookies and similar technologies to keep the site working correctly, remember preferences, and measure aggregate usage. Cookies used on this site fall into three groups:

• Essential cookies — required for core functionality such as secure areas and form submission.
• Analytics cookies — help us understand traffic sources and page performance in aggregate.
• Preference cookies — remember basic settings so the experience stays consistent.

You can block or delete cookies through your browser settings at any time. Some parts of the site may not function as intended if essential cookies are disabled.

We rely on a small number of trusted providers to run the website and our studio operations. These may include analytics platforms, scheduling tools, email delivery services, hosting and database infrastructure, and payment processors.

Each provider processes only the data required to perform its function and is bound by its own privacy policy. We are not responsible for the privacy practices of external websites linked from our pages.

We apply reasonable technical and organisational safeguards — encrypted connections, access-controlled systems, and limited internal access on a need-to-know basis — to protect the information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we take any incident seriously and act promptly.

We keep personal information only as long as necessary for the purpose it was collected, to maintain project records, or to satisfy legal, tax, and accounting requirements. Enquiries that do not lead to an engagement are removed periodically. You may request earlier deletion where no legal obligation requires us to retain the data.

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Object to or restrict certain types of processing.
• Withdraw consent for marketing communications at any time.
• Request a portable copy of information you provided to us.

To exercise any of these rights, contact us at info@rixlab.agency.

Rixlab Agency operates from Bangladesh and works with clients worldwide. If you access our website or engage our services from another country, your information may be transferred to and processed in countries with different data protection laws. By using our website or services, you consent to that transfer and processing.

For any privacy question, request, or concern, reach us at info@rixlab.agency or call +88 01317-074281.

Rixlab Agency, Satkhira, Bangladesh.

We may update this Privacy Policy to reflect changes in our practices, tools, or legal obligations. The revised version takes effect once published on this page, and the "Last Updated" date above will always reflect the most recent revision.