Terms & Conditions

By accessing this website, submitting an enquiry, booking a call, or engaging Rixlab Agency for services, you agree to these Terms & Conditions. Where a signed proposal, quotation, or service agreement exists, that document takes precedence for the specific matters it covers.

Rixlab Agency provides brand identity, UI/UX design, website design and development, motion and creative, and digital product design services.

Deliverables, timelines, and pricing for each engagement are defined in the applicable proposal or agreement. Anything not explicitly listed there is considered out of scope.

Every engagement begins with an agreed scope covering:

• Deliverables and their formats.
• Project phases and estimated timeline.
• Number of included revision rounds.
• Client-supplied inputs such as content, assets, and approvals.

Work requested beyond the agreed scope is quoted separately and may affect the timeline.

Projects typically begin with an upfront payment that confirms scheduling, with remaining balances invoiced at agreed milestones or on completion. Retainers are invoiced in advance for each cycle.

• Invoices are payable within the period stated on the invoice.
• Quoted prices exclude any applicable taxes, transfer fees, or third-party licence costs.
• Work may be paused on overdue accounts until payment is received.
• Final files and handover are released after full settlement.

Refund treatment for these payments is governed by our Refund Policy, which forms part of these terms.

Each phase includes a defined number of revision rounds, stated in the proposal. Revisions cover refinement of work already delivered within the agreed direction. Requests that change the strategic direction, restart a concept, or add new deliverables are treated as new scope and quoted accordingly.

Ownership of final approved deliverables transfers to the client once the project has been paid in full. Until then, all work remains the property of Rixlab Agency.

• Working files, unused concepts, and internal processes remain our property unless otherwise agreed in writing.
• Third-party assets such as fonts, stock imagery, plugins, and libraries remain subject to their own licences, which the client is responsible for maintaining.
• We reserve the right to display completed work in our portfolio, case studies, and marketing, unless a confidentiality agreement states otherwise.

Both parties agree to keep confidential any non-public business, technical, or strategic information shared during an engagement, and to use it solely for the purpose of delivering the project. This obligation survives the end of the engagement.

To keep projects on schedule, the client agrees to:

• Provide accurate briefs, content, brand assets, and access in a timely manner.
• Nominate a single point of contact with authority to approve work.
• Deliver consolidated feedback within agreed review windows.
• Confirm they hold the rights to any material supplied to us.

Delays in these inputs may shift the timeline and milestone dates.

Our services are provided with professional care, but we make no guarantee of specific business outcomes such as revenue, rankings, or conversion results. To the fullest extent permitted by law, Rixlab Agency's total liability arising from an engagement is limited to the fees paid for that engagement, and we are not liable for indirect, incidental, or consequential losses including lost profits or data.

Either party may terminate an engagement with written notice. On termination, the client is responsible for all work completed and expenses incurred up to that date, and any upfront or advance payments are treated in line with our Refund Policy. We may also terminate an engagement in cases of non-payment, abusive conduct, or requests to act unlawfully.

These terms are governed by the laws of Bangladesh. Any dispute that cannot be resolved amicably will be subject to the exclusive jurisdiction of the courts of Bangladesh, unless a signed agreement specifies otherwise.

Questions about these terms can be sent to info@rixlab.agency or +88 01317-074281 — Rixlab Agency, Satkhira, Bangladesh.